RETURN AND EXCHANGE POLICY
Our mission at Goddess of Glam is to provide you with Full Lace Wigs and Lace Front Wigs that are made from a high standard of Quality Craftsmanship. Quality and customer satisfaction is very important to us. We inspect all wigs prior to shipping to ensure that they meet your specification and our high Quality standards. We use only the best Premium 100% Indian Remy Human Hair available. We realize that purchasing a full lace wig is an investment and may be difficult for some customers. We want to make sure that your shopping experience at Goddess of Glam is an experience that you will be very happy with. Due to sanitary reasons, we do not accept returns or give exchanges for wigs that have been worn, styled, lace or hair that has been cut, products applied such as glue or hair products,etc. Wigs that have smoke or perfume smells can not be returned.
Hair products such as glue, tape, etc are not returnable.
Clearance or Discontinued Items are not returnable for exchange
Returns for wigs must be in their original condition and not altered in any way. All packaging, including wig caps, wig bag, wig label or tag, etc. must be returned with the unit. NO EXCEPTIONS.
We reserve the right to refuse an exchange if the terms in our return policy is not met.
No Custom wigs will be accepted for return or refund.
WE ARE NOT RESPOSIBLE IF:
Your measurements are incorrect
If you choose the wrong color
If you decide you do not like the custom wig you ordered
We accept returns for exchange on stock lace wigs within 48 hours (2 business days),
Your wig must be in the same condition in which you received it. All wigs are shipped new and must be returned for exchange in new condtion.
The terms and conditions are outlined as follows:
• DO NOT Cut the Lace
• DO NOT Tear or Rip the Lace
• DO NOT Put Glue on the Unit
• DO NOT Put products on the Unit
• DO NOT Put any chemicals on the Unit
• DO NOT dye the Unit
• DO NOT attempt to correct the problem yourself prior to notifying us
• DO NOT Style or Cut the Hair of the Unit
• DO NOT Perm the Unit
• DO NOT WASH OR CONDITION the Unit
• DO NOT WEAR the Unit
• DO NOT destroy or lose original packaging including wig caps, wig bag, and invoice
• Units that are damaged by customer will not be accepted under our return policy.
Wigs that smell like smoke or perfumes will not be accepted for exchange.
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.
Returns must be shipped back via a method that uses a tracking number and delivery confirmation.There will be a 40% re-stocking fee and a 10% processing fee applied. Returning your unit DOES NOT guarantee a refund.All conditions must be met prior to any refunds being issued. Refunds will be mailed out within 3 weeks of receiving and processing your return.
If your wig is not acceptable for exchange it will be returned to you less the shipping cost.